Contact Us
Got a question about one of our reviews, spotted something that needs a second look, or just want to tell us how a new online casino treated you? This is the page for that. We read every message that comes in, even if we can't always reply as fast as we'd like.
How to reach us
The quickest way to get in touch is by email at [email protected]. We try to answer general enquiries within a couple of business days, though busier periods — around major sports calendars or when a wave of new online casinos launches — can slow that down a little.
When you write in, it helps to include:
- The name of the casino your message relates to, if applicable
- Roughly when the issue happened (dates help a lot with banking or bonus queries)
- Screenshots, if you have them and it's relevant
- Whether you're asking a general question or reporting something specific
What we can help with — and what we can't
We're an independent research and comparison site, not a casino operator, a payment processor or a gambling regulator. That shapes what we're able to do when you contact us.
We can help with:
- Questions about how we rate and rank casino sites
- Corrections to bonus terms, licensing details or other facts in our write-ups
- Feedback on your experience with a listed casino that might affect future reviews
- General questions about how online casinos, RTP, or withdrawal processes work
We can't help with:
- Processing withdrawals, refunds or account issues — those go through the casino's own support team
- Identity verification (KYC) requests — again, that's handled directly by the casino
- Disputes over specific bets or bonus terms — the casino's terms and conditions, and their licensing body, are the right channel for that
Reporting a problem with a casino
If a licensed US-facing casino has treated you unfairly — slow payouts, unclear bonus terms, unresponsive support — tell us about it. Reader reports genuinely inform how we rank and describe sites. That said, we're not able to intervene directly in individual account disputes; for that, the casino's own support desk and its licensing regulator are the appropriate first and second stops.
If gambling has stopped feeling like entertainment
This contact page isn't the right channel for gambling-related support, but we take it seriously enough to point you in the right direction. If you or someone you know needs help managing gambling, our Responsible Gambling page lists self-exclusion options, deposit and time-limit tools, and national support services. Please use those resources rather than waiting on an email reply from us.
Before you write in about a specific casino
It's worth checking our existing pages first — you may find your answer faster there. Our non-GamStop and UK casino coverage explains how licensing works across different markets, and our Terms and Conditions page covers how we source and present information on this site. If you're curious about who's behind the reviews, our About Us page explains our approach.
Feedback shapes our reviews
We update our rankings of the best online casinos as offers, licensing, and site quality change, and reader feedback is one of the inputs we weigh alongside our own research. If a bonus has changed, a withdrawal took longer than advertised, or something in a review no longer matches reality, let us know — it genuinely helps keep the site accurate for the next person comparing casino sites.